Return & Refund Policy

Last updated: July 3, 2026

This Return & Refund Policy explains how Cookvala accepts eligible returns and exchanges and how approved refunds are issued. Our goal is to keep the process simple and helpful, from browsing through delivery and any after-sale questions. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.

For kitchen cutting boards, customers should avoid discarding packaging or included materials until they have inspected the item and confirmed it suits the order. Questions about kitchen cutting boards are easier to resolve when the customer provides the order number, item name, and clear context about fit, condition, delivery, or use. For kitchen board orders, packing and return review focus on protecting wooden cutting boards, surface finish, corners, and package contents during transit.

RETURN WINDOW

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.

RETURN CONDITION & ELIGIBILITY

Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returned products should be new, unused, clean, complete, and packaged with the original materials, tags, manuals, accessories, and components where applicable. Items damaged by misuse, improper care, unauthorized adjustment, or normal wear may not be eligible unless applicable law says otherwise.

RETURN PROCESS & RETURN ADDRESS

To start a return, you can contact us at support@cookvala.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To initiate a return review, send one clear message with the checkout email, item name, and any helpful condition photos.

Return method: by mail. Return label: included in the package, free. Approved returns should be mailed to this return address: 18 ANDERSON STREET BANKSMEADOW, 2019 Australia.

A return request should include the order number, checkout email, product name, and a short explanation. For incorrect, defective, or damaged items, include photos or video showing the item and packaging condition. Clear photos, the checkout email, the item name, and a short explanation help support review issues without unnecessary back-and-forth.

RETURN SHIPPING FEES

If the product is defective, damaged, or incorrect upon delivery, we will bear the return shipping costs and provide a free return label.

For accepted returns, the return label is included in the package, free.

RESTOCKING FEE

Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.

REFUND TIME_FRAME

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.

EXCHANGES AND CANCELLATIONS

Exchange requests are accepted when the item qualifies and the replacement is available. If the replacement cannot be provided, the approved return can be refunded to the original payment method. Customers may request cancellation before the order has been processed or shipped.

CONTACT

For return and refund support, contact support@cookvala.com or +61489910124. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM SGT.