About Us
Who We Are
Cookvala is the store name used on this website. The website is operated by 13 COFFEE PTY LTD, and the same legal business name is used in our footer, contact information, and customer policies.
Store project year: 2026. This page does not claim a longer operating history or years of experience; it is intended to give customers clear information about the current store, its product focus, and its support details.
What We Sell
Cookvala focuses on kitchen cutting boards and related product information for customers in Singapore.
Our product pages are written to show practical details such as material, size, color, package quantity, intended use, care notes, and what is included in the package. This helps customers compare kitchen cutting boards before placing an order.
How We Work
We aim to keep product descriptions, prices, shipping information, return terms, and contact details consistent across the website and checkout. Orders are processed in USD, and available payment methods are shown during Shopify checkout.
For shipping to Singapore, our policy explains the processing time, estimated transit time, tracking process, and what to do if a package is delayed, damaged, or incorrect. Return requests are handled according to the Return & Refund Policy shown on this website.
Our Commitment
We review product listings for clear wording, complete package information, and images that match the item being sold. We avoid unsupported claims about rankings, awards, guaranteed results, or business history.
If a customer has a question about an order or a product page, the support team can review the request using the order number, the email address used at checkout, and any relevant photos when needed.
Store Information
Legal business name: 13 COFFEE PTY LTD
Store name: Cookvala
Product category: kitchen cutting boards
Customer support: support@cookvala.com
Phone: +61489910124
Support hours: Monday-Saturday: 9:00 AM - 5:00 PM SGT
Business address: 18 ANDERSON STREET BANKSMEADOW, 2019 Australia