Contact Us

This Contact Us page gives customers the official support, phone, email, and business identity details for Cookvala. Our goal is to keep the process simple and helpful, from browsing through delivery and any after-sale questions. The same contact details are used in the footer so customers and review systems can verify the store operator without conflicting information.

OUR IDENTITY

Legal Business Name: 13 COFFEE PTY LTD
Store Name: Cookvala
Physical Business Address: 18 ANDERSON STREET BANKSMEADOW, 2019 Australia

CUSTOMER SUPPORT HOURS

Support Hours: Monday-Saturday: 9:00 AM - 5:00 PM SGT. These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.

HOW TO REACH US

Current Support Email: support@cookvala.com
Business Phone Number: +61489910124

When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.

For a faster review, send one message with the order number, item name, issue summary, and any useful photos or tracking details. Clear photos, the checkout email, the item name, and a short explanation help support review issues without unnecessary back-and-forth.

We handle messages during the support hours above. Requests involving carrier claims, return inspection, payment checks, or product condition may need additional information.