Contact information
Customer Support & Company Information
Thank you for choosing Cookvala. We are committed to providing transparent, reliable, and responsive customer service. For any inquiries regarding our culinary kitchenware products, order status, shipping, or returns, please contact our dedicated support team using the official details provided below:
| Information Category | Official Verification Details |
|---|---|
| Brand Name | Cookvala |
| Legal Operating Entity | 13 COFFEE PTY LTD |
| Australian Company Number (ACN) | 634 093 262 |
| Australian Business Number (ABN) | 86 634 093 262 |
| Corporate Registered Address | 18 Anderson St, Banksmeadow, NSW, 2019, Australia |
| Official Support Email | support@cookvala.com |
| Customer Service Phone Number | +61 489 910 124 |
| Official Website URL | www.cookvala.com |
| Service Hours | Monday to Friday: 9:00 AM - 6:00 PM (SGT / GMT+8) |
How We Handle Enquiries:
- Email Communications: All written inquiries sent to support@cookvala.com are recorded in our ticketing system and will receive a comprehensive response within 24 to 48 business hours.
- Phone Assistance: For urgent order changes or address updates prior to fulfillment, please call +61 489 910 124 during our standard operational hours.
Please note: If you are contacting us regarding an existing order, kindly include your full name and 4-digit Cookvala order number (e.g., #1024) to ensure prompt handling.